Refund & Cancellation Policy
We believe in transparency. This policy outlines the terms and procedures for refunds, cancellations, and subscription changes on the Twinly platform.
Subscription Cancellations
How to cancel your subscription and what happens to your account.
Cancellation Process
You can cancel your subscription at any time through your account settings. The cancellation will take effect at the end of your current billing period.
Account Status
When your subscription is cancelled, your account will be downgraded to the free plan. Your existing data and digital twins will not be deleted, but access to premium features may be restricted.
Refund Eligibility
Conditions and timeframes under which refunds may be granted.
14-Day Money Back Guarantee
Within the first 14 days of your purchase, if you are not satisfied with our services, you can request a full refund. No refunds will be issued for requests after 14 days.
Service Outages
In case of prolonged technical outages caused by our systems, partial refunds or service credits may be issued for the duration of the affected period.
Chargebacks and Disputes
Handling billing discrepancies and unauthorized charges.
Direct Contact
If you believe an unauthorized or incorrect charge was made, please contact our support team directly before filing a chargeback with your bank. We commit to resolving disputes within 24 hours.
Chargeback Impact
Initiating chargebacks without valid grounds may result in the temporary or permanent suspension of your account.
Pricing and Plan Changes
Upgrading, downgrading, or modifications to our pricing model.
Upgrading
When you upgrade your plan, any remaining balance from your current plan is prorated and applied toward the new plan, granting you immediate access to premium features.
Downgrading
Requests to downgrade your plan will take effect starting from the next billing cycle. No partial refunds are issued for the active period.
Billing Questions?
Need clarification about refunds, cancellations, or billing cycles? Our support team is here to assist you.
Twinly Inc.
Çorum, Boğazkale, Türkiye
Boğazkale, Çorum
Türkiye